Predicting Pilgrim and Visitor Satisfaction Through Using Smartphone Applications at Holy Sites During Covid-19

نویسندگان

چکیده

This study aims to investigate the promotion of digital transformation in Umrah and Visitation through management smartphone applications (such as Tawakkalna Nusuk) light COVID-19. The research measures impact on visits during COVID-19, Kingdom's Vision 2030 statement, terms pilgrims’ visitors’ satisfaction with services provided Madinah. relied descriptive analytical approach collect analyse primary secondary data basis for findings. An electronic questionnaire was designed distributed pilgrims visitors found a positive significant COVID-19 Kingdom’s statement them. recommends that decision-makers employers emphasize need use Smartphone Hajj even after end Corona crisis. Applications were be critically important limiting spread virus. There is continuous improvements Hajj, visits.

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ژورنال

عنوان ژورنال: Virtual Economics

سال: 2022

ISSN: ['2657-4047']

DOI: https://doi.org/10.34021/ve.2022.05.03(5)